- British Airways and Ryanair under investigation in the UK for non-reimbursement of tickets during the covid-19 pandemic.
[Alles Europa News] – Many within the EU may have faced the problem of non-reimbursement due to covid-19 pandemic safety lock-down to stop the spreads of covid-19 virus.
The British airline British Airways and the Irish Ryanair are targeted by an investigation into the non-reimbursement of tickets during the pandemic, announced Wednesday the British gendarme of the competition.
The Competition and Markets Authority explains in a press release that it intends to determine whether these two carriers have violated the law on consumer protection.
The CMA believes that these practices may have been unfair and will now seek to resolve the problem with the companies, for example by trying to obtain reimbursements for affected customers.
“We understand that airlines have gone through a difficult period during the pandemic,” notes Andrea Coscelli, Director General of the CMA.
But “customers booked these flights in good faith and were unable to legally take them due to circumstances over which they had no control. We think these people should get their money back, ”he adds.
The CMA cannot say at this point whether these airlines have not obeyed the law. Its role is to resolve the problem with the companies, but only a court could ultimately rule on non-compliance with the legislation.
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